Refund Terms

Thank you for shopping with SYMPHIONYX. We value the trust you place in us and aim to make your shopping experience delightful. If you are not entirely satisfied with your purchase, we're here to help with our detailed refund policy.

Eligibility for Refunds

To qualify for a refund, please ensure the following:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase from SYMPHIONYX is required.

Non-Refundable Items

Certain items are exempt from being refunded, including:

• Gift cards
• Downloadable software products
• Personal care items

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support at [email protected] with your purchase details.
2. Once confirmed, send your item to: PO Box 12345, Anytown, USA.
3. Upon receipt and inspection, we will notify you of the status of your refund.

Refunds

Once your return is approved, a full refund will be initiated to your original method of payment within 14 business days. Credit timings depend on your bank's processing time.

Late or Missing Refunds

If you haven't received a refund yet, please take the following steps first:

• Check your bank account for pending transactions.
• Contact your credit card company and bank as processing times can vary.

If you've completed these steps and still haven't received your refund, please contact us at [email protected].

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected] or visit our office:

SYMPHIONYX HQ
789 Innovation Drive
Tech City, CA 90210
Phone: (555) 123-4567

Policy Updates

SYMPHIONYX reserves the right to update or change our refund policy at any time, and such changes will be posted on this page. Please review this page periodically for updates.